Privacy Policy

01 Scope and roles

This Privacy Policy applies to the Flasho Studio photo booth experience and related photo capture, event gallery, print, digital delivery, support, and optional SMS or MMS features (the “Service”). It should be read with our Terms of Service and Consent Notice.

Depending on the event, Flasho Studio may provide the Service directly or on behalf of an event host, venue, or client. The event host may decide which features are enabled, who may access an event gallery, and how long event media is available. The host’s own privacy notice may also apply to information it receives.

02 Information we may collect

The information collected depends on the features you choose and the event configuration. It may include:

• Photos and media: captured images, photo layouts, selected filters, generated files, print jobs, and delivery links.
• Delivery information: a mobile phone number, email address, QR request, or other destination you voluntarily provide.
• Consent and messaging records: the date, time, source, and status of an SMS opt-in, HELP request, STOP request, or other preference.
• Event information: event identifier, template, booth settings, capture time, gallery assignment, and the responsible event host or operator.
• Technical and safety data: basic device, browser, network, error, security, and operational logs needed to run and protect the Service.
• Support information: details you provide when reporting a problem, requesting deletion, or asking for assistance.

Please do not provide another person’s phone number or email address without that person’s permission.

03 Photos and image sensor data

Camera image sensors convert light into the photo you request. The Service may also use light, focus, proximity, orientation, or depth information to frame a shot, manage exposure, detect participant positioning, run a countdown, apply visual effects, or improve output quality.

Unless a separate notice is shown before capture, the Service is not designed to identify individuals, run facial recognition, infer sensitive traits, or create a biometric identity profile. Ordinary photos may still be personal information because they can show recognizable people.

Participants must be informed and must agree before they are deliberately included in a capture. The person starting a session and the event host share responsibility for keeping non-consenting people outside the capture area.

04 How we use information

We may use information to:

• capture, process, preview, print, store, and deliver requested photos;
• send requested access codes, photo links, event notices, or support responses;
• operate event galleries and provide access to the event host and authorized recipients;
• remember event settings and apply selected templates, formats, lighting, countdowns, and filters;
• protect participants, investigate misuse, prevent fraud, and secure the Service;
• diagnose errors, maintain equipment, and improve reliability; and
• comply with law, respond to valid legal requests, and enforce our agreements.

We do not use a participant’s likeness for advertising or public promotional content without separate permission.

05 When information may be shared

We do not sell personal information. We may disclose limited information only as needed to provide the Service or meet legal and safety obligations:

• Event hosts and authorized recipients: the event host may receive access to event media under its service agreement, and participants may receive the photos or links they request.
• Service providers: hosting, storage, printing, security, email, and messaging providers may process information only to perform services for Flasho Studio under appropriate restrictions.
• Legal and safety disclosures: we may disclose information when reasonably necessary to comply with law, protect people or property, investigate abuse, or establish and defend legal rights.
• Business changes: information may be transferred as part of a merger, financing, reorganization, or sale, subject to applicable law and continued protection of messaging consent data.

Recipients who download, screenshot, print, or share a photo may create copies outside our control. Participants and event hosts must use those copies responsibly and lawfully.

06 SMS and mobile information privacy

When you voluntarily opt in to text messages, we use your mobile number and consent record to send the photo link, access code, event update, or support response you requested; record your preference; and honor STOP and HELP requests. Each photo-delivery request sends one SMS or MMS containing the requested photo or its download link. Total message frequency depends on your requests, and message and data rates may apply.

Reply STOP to opt out at any time. Reply HELP for assistance. Consent to texts is not a condition of purchase or participation in a non-messaging photo booth feature. Carriers are not liable for delayed or undelivered messages. Additional program details appear in the Text messaging terms.

07 Retention and deletion

We keep information only as long as reasonably needed for the event, requested delivery, support, security, legal compliance, and the event agreement. Retention periods can vary because events and delivery features differ.

A deletion request may be directed to the Flasho Studio representative or event organizer who provided your booking or event access. Please identify the event and, when possible, the approximate capture time or delivery destination. We may need to verify that the requester is shown in the image or is otherwise authorized. Some information may be retained when required by law, needed to resolve a dispute, or stored temporarily in secure backups.

After a photo has been delivered to an event host or participant, we cannot delete independent copies that another recipient has downloaded, printed, posted, or forwarded.

08 Security

We use reasonable administrative, technical, and physical safeguards designed to protect information from unauthorized access, alteration, loss, or disclosure. No storage or transmission method is completely secure, and we cannot guarantee absolute security.

Keep gallery and delivery links private when they provide access to personal photos. Tell the Flasho Studio representative or event organizer promptly if a link, device, or account may have been misused.

09 Minors

Children and teenagers may appear in event photos only with appropriate knowledge and authorization from a parent, legal guardian, or another adult legally permitted to provide consent. The Service is not intended for a child to independently submit contact information or enroll in messages without the permission required by applicable law.

If you believe a minor’s image or information was captured without appropriate authorization, contact the event organizer or Flasho Studio representative so the concern can be reviewed promptly.

10 Your choices, questions, and updates

You may choose not to enter the capture area, decline a photo, step out before capture, avoid providing contact details, request a non-text delivery option when available, reply STOP to text messages, or ask about access, correction, or deletion of your information.

For privacy questions or requests, contact the Flasho Studio representative or event organizer who provided your booking or event access. For messaging help, reply HELP to the number from which you received the message.

We may update this policy as the Service, law, or our practices change. The “Last updated” date identifies the current version. We will provide additional notice of material changes when required.